Terms of Service

Who we are

Nuvara Health is a technology platform that connects patients with independent, licensed physicians and with licensed US pharmacies. Nuvara is not a pharmacy, not an insurer, and does not practice medicine. Clinical decisions are made solely by the treating clinician.

Eligibility

You must be at least 18 years old, physically located in a US state where our affiliated clinicians are licensed, and able to form a binding contract. You agree to provide accurate, complete health information.

No emergency services

Nuvara is not for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room. Do not use the platform to report urgent symptoms.

Orders, prescriptions, and physician review

Placing an order is a request for evaluation, not a guarantee of treatment. A licensed physician reviews every intake. If the physician doesn't approve your order, the hold on your card is released and you are not charged.

Pricing and cancellation

Prices are shown in USD and are self-pay; we do not bill insurance. Medication already shipped is not refundable.

Optional subscriptions

Some treatments may be offered as an optional subscription where shown at checkout. If you choose one, you agree to the subscription terms shown at checkout, and your card is saved securely with our payment processor for renewals. Your first order is charged at the regular price. Each renewal is billed at the interval shown, which matches the supply length of the treatment, at 10% off the regular price. The subscriber discount applies to renewals only and cannot be combined with promo codes.

Before each renewal we place a hold on your card and ask you to complete a new medical intake. You are charged only if a licensed physician approves the renewal. If it is not approved, the hold is released and you are not charged.

You can cancel at any time online at mynuvarahealth.com/account. Cancellation takes effect immediately, and any pending renewal hold is released. Medication already shipped is not refundable.

Shipping

Shipping is free, discreet, and temperature-controlled where required. Delivery estimates are not guarantees. Risk of loss passes on delivery to the address you provide; you are responsible for entering a correct, secure shipping address.

Acceptable use

• Do not misrepresent your identity, age, medical history, or location.
• Do not resell, share, or divert any medication dispensed to you.
• Do not scrape, reverse engineer, disrupt, or attempt unauthorized access to the platform.

Intellectual property

All site content, branding, protocol descriptions, and educational material are owned by Nuvara or its licensors and may not be copied or used commercially without written permission.

Text messages (SMS)

MyNuvara Health (Nuvara Health LLC) SMS program: We send texts you opt into, which may include offers and promotions, reminders, and updates about your inquiries, orders and account. You can opt in by checking the SMS consent box on our contact or checkout forms, or through the chat widget on mynuvarahealth.com. Consent given through the chat widget covers informational and transactional texts only; marketing texts go only to people who opted in through the website checkbox.

Msg frequency varies. Msg & data rates may apply.

Text STOP to cancel or opt out at any time. Text HELP for help, or email support@mynuvara.com.

Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. See our SMS Terms at mynuvarahealth.com/legal/sms-terms and our Privacy Policy.

Disclaimers and limitation of liability

The platform is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Nuvara is not liable for indirect, incidental, or consequential damages, and total liability is limited to the amount you paid in the twelve months preceding the claim. Nothing here limits liability that cannot be limited by law, including for the professional acts of a treating clinician.

Dispute resolution

Disputes are resolved by binding individual arbitration under the rules of the American Arbitration Association, seated in the State of Delaware, with class actions waived. You may opt out of arbitration within 30 days of first accepting these Terms by emailing us.

Changes and contact

We may update these Terms; continued use after posting constitutes acceptance. Questions: support@mynuvara.com.