Shipping & Fulfillment Policy

Nuvara Health LLC does not prescribe or dispense medications directly. All clinical services — the doctor consultation, diagnosis, and prescription when medically appropriate — are handled through the contracted Scriptful/OSI provider network. Prescriptions are then electronically transmitted to the patient's selected pharmacy for fulfillment.

Order and fulfillment sequence

• You purchase a protocol on this website and pay online.
• You complete your medical intake form.
• A licensed provider in the contracted Scriptful/OSI network reviews your intake and, when medically appropriate, issues a prescription.
• The prescription is electronically transmitted to your selected licensed pharmacy.
• The pharmacy dispenses and ships the medication directly to you.

Shipping methods and cost

• Standard shipping is free on all protocol orders within the United States.
• Orders ship via expedited carrier service (UPS, FedEx, or USPS), typically in 2–3 business days after the pharmacy dispenses.
• Cold-chain medications ship in insulated, temperature-controlled packaging with cold packs.
• Tracking is emailed as soon as the pharmacy generates a label.

Processing time

Most intake reviews are completed within 24 hours. Once a prescription is issued and received by the pharmacy, dispensing normally takes 1–2 business days. Total time from order to delivery is typically 3–7 business days.

Where we ship

We ship only within the United States, and only to states where the treating provider is licensed. We do not ship internationally, and we cannot ship to PO boxes for cold-chain items.

Delivery, delays, and lost packages

• Delivery estimates are not guarantees; carrier delays, weather, and holidays can extend transit.
• You are responsible for providing a correct, secure shipping address.
• Lost, damaged, or heat-compromised shipments are replaced at no cost — see the Return & Refund Policy.

Packaging and privacy

All shipments are discreet. Packaging displays the branding of the licensed pharmacy dispensing your medication along with your prescription information, not the Nuvara branding shown in site images.

Questions about a shipment

Contact customer care at support@mynuvara.com or (954) 647-9392, Monday through Saturday, 9:00 AM to 5:00 PM ET.